Privacy Policy

1. Who We Are

Gleam Pressure Washing ("Gleam," "we," "us," or "our") is a pressure washing company based in Denver, CO. This Privacy Policy explains how we collect, use, and protect information when you use our website (madetogleam.com) or submit a quote request through our contact form.

2. Information We Collect

We collect information you provide directly to us through our quote request form, including:

• ✦Full name
• ✦Email address
• ✦Phone number
• ✦Service address
• ✦Service type and details
• ✦Photos you choose to upload
• ✦Any additional project description you provide

We do not collect payment information through our website. Payments are processed in person or through a third-party processor at time of service.

3. How We Use Your Information

We use the information you provide to:

• ✦Respond to your quote request and schedule services
• ✦Communicate with you about your service appointment
• ✦Send invoices and follow-up communications related to your service
• ✦Improve our website and service offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Photo Uploads

If you choose to upload photos with your quote request, those images are stored securely via Cloudinary, a third-party cloud storage service. Photos are used solely to help us assess your project and prepare an accurate quote.

We may use before-and-after photos for portfolio or marketing purposes only with your explicit written consent. We will never post photos that identify your address or personal information without permission.

5. Email Communications

When you submit a quote request, your information is sent to our team via email using Resend, a transactional email service. We will contact you at the email address you provide to follow up on your request.

We do not send unsolicited marketing emails. If at any point you no longer wish to receive communications from us, reply to any of our emails with "unsubscribe" and we will remove you from our contact list.

6. Third-Party Services

Our website may use the following third-party services, each with their own privacy practices:

• ✦Cloudinary: Image storage and delivery. Photos you upload are stored on Cloudinary's servers.
• ✦Resend: Transactional email delivery. Your quote request details are transmitted via Resend.
• ✦Google Maps / Places: Address autocomplete in our quote form. Google's privacy policy applies to any data processed by their services.
• ✦Elfsight: Widget used to display Google Reviews. Elfsight may load scripts from Google on our reviews section.

7. Cookies & Tracking

Our website does not use tracking cookies or analytics software at this time. If this changes, this policy will be updated to reflect it. Some third-party services embedded in our site (such as Google Maps or review widgets) may set their own cookies per their respective privacy policies.

8. Data Retention

We retain customer information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of the service relationship and a reasonable period thereafter for record-keeping. You may request deletion of your data at any time by contacting us directly.

9. Your Rights

You have the right to:

• ✦Request access to the personal information we hold about you
• ✦Request correction of inaccurate information
• ✦Request deletion of your personal data
• ✦Opt out of any future communications from us

To exercise any of these rights, contact us at hello@madetogleam.com.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Continued use of our website after changes are posted indicates your acceptance of the updated policy.

12. Contact

Questions or concerns about this Privacy Policy? We're easy to reach: hello@madetogleam.com or (720) 360-1234.